Subscription Information

Thanks for subscribing! We sincerely appreciate your business. Below you will learn ways to access and manage your subscription account. 

How to login to your account:

You can access your account using a direct link to the customer portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription, and the Upcoming Order email. 

You can also access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

Add a one-time product to a subscription:

One-time products can be added to your subscription order. Login to your customer portal to add products:

  1. Click the Subscriptions tab and select Edit next to the subscription you want to add a product to. 
  2. Hover over the product you want to add and select Add one-time. This automatically adds the product to your shipment. 

You can also add one-time products using the Add a Product button on the Subscriptions tab.

To manage or delete a one-time product:

  1. Click the Delivery schedule tab.
  2. Select Manage add-on.
How to add a one-time product to your Terra Nova Coffee subscription

Update your payment/billing information or email:

To update payment information:

  1. Login to the customer portal.
  2. Click the Payment Methods tab.
  3. Expand the payment method to be adjusted.
  4. Click Send update email.

If you used PayPal as your payment gateway, you may be able to edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.


Update an existing shipping address or add a new shipping address:

You can update existing shipping addresses from the Shipping tab:

  1. Login to your customer portal.
  2. Click on Shipping. This will display all shipping addresses on your customer account.
  3. Click the link on a specific address will allow you to update it as needed or click on the Add Address button to add an address.

how to update your subscription address for terra nova organic coffee


Skip a delivery: 

Log in to your customer portal to skip a delivery.

  1. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
  2. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.
How to skip a delivery of Terra Nova Coffee


Edit your next order date:

Login to your customer portal to adjust the order date:

  1. Click Subscriptions and then click on Edit
  2. You will be taken to a page where you can edit the next order date for your subscription. 
  3. Once you select the new charge date you can click on the Update next shipment date.
how to edit your next Terra Nova Coffee subscription order date


Cancel a subscription:

In order to cancel your subscription, you will first need to log in to your account.

  1. Login to your customer portal.
  2. Click Subscriptions and Edit.
  3. Scroll down to the bottom of the page and click on Cancel Subscription. Please provide a cancellation reason and confirm the cancellation by clicking Proceed.
how to cancel your Terra Nova Coffee subscription


Didn’t see your question answered here? Email us and we will get back to you as soon as possible: info@terranovacoffee.net