Terra Nova is committed to getting you our freshly roasted coffee as fast as possible. Because we know that when you need your coffee, you need your coffee!
We roast our coffee in small batches at least 3 days a week, so you are always guaranteed our freshest, most delicious coffee.
All orders placed through our website are processed and shipped the next business day. Exceptions in order processing are noted during peak shipping times such as holidays. We strive to ship the same day whenever possible.
Orders are shipped via USPS priority mail. Shipping rates are calculated at checkout and based on weight. We understand that nobody likes paying shipping rates (we don’t either!). However due to ever-rising costs we opted to keep our coffee prices as low as possible to help organic coffee remain accessible. Unfortunately this means charging full cost of shipping. We are a small business and sincerely appreciate your understanding.
General delivery times:
- Within 1-2 business days of shipment in the northeast
- Within 3-4 business days east of the Mississippi
- Within 4-6 business days west of the Mississippi
However, with nationwide shipping delays due to COVID-19 we cannot guarantee shipping time and the above is an approximation for your reference.
We pride ourselves in being your local coffee roasters and offer free pickup at our cafe located at 48 Emerald Street in Keene, New Hampshire. Simply select "pickup" at checkout. Orders are generally filled within 24 hours (excluding weekends) and we will notify you when your order is ready. It’s quick and easy - just use our side entrance to access our pickup table, look for the bag with your name on it, grab and go!
If you have questions or special requests please don’t hesitate to reach out and we’ll do our best to accommodate. firstname.lastname@example.org