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Privacy Policy

PRIVACY STATEMENT
Updated March, 2024
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If, after you opt-in, you change your mind, you may withdraw your consent at any time. Contact us at info@terranovacoffee.net or mail us at:

Terra Nova Coffee
48 Emerald Street
Keene, New Hampshire US 03431

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

We use only safe, reputable third-party services to bring you the best experience on our site. 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Please note the following links pertain to both Terra Nova as the merchant, and you as the guest (or “merchant’s customers”). 

Recharge subscription management (for coffee subscriptions): https://rechargepayments.com/privacy-policy/ 

Rebuy smart product suggestions: https://www.rebuyengine.com/privacy 

Judge.me product reviews: https://judge.me/privacy

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Privacy Statement for Google Analytics Data Collection:

This privacy statement explains how we collect, use, and protect your data through Google Analytics. By using our website you consent to the collection and processing of your data as described below.

  1. Information Collected: We collect anonymous data through Google Analytics, including website usage information, user demographics, and interests. This data does not personally identify individual users.

  2. Data Collection Methods: We use cookies and similar technologies to automatically collect data as you interact with our website. These technologies help us track and analyze user behavior.

  3. Purpose of Data Collection: The data collected through Google Analytics is used to understand user behavior, improve our website performance, and optimize our marketing campaigns. It helps us make data-driven decisions and enhance your overall experience.

  4. Data Usage and Retention: We use the collected data for analytical purposes only. It is not sold or shared with third parties for their own purposes. We retain the data for a specified period, securely storing and deleting it in accordance with applicable laws and regulations.

  5. User Control and Opt-Out: You have the option to control your data by adjusting your browser or device settings to disable cookies or by using browser extensions or add-ons. To opt-out of Google Analytics data collection, you can visit Google's privacy controls. 

    You can see and delete your Google activity using the controls on this page.

  6. Data Security: We take data security seriously and have implemented appropriate measures to protect your data. This includes encryption, access controls, and regular security audits to safeguard the data against unauthorized access, loss, or disclosure.

  7. Contact Information: If you have any questions, concerns, or requests regarding your privacy or this privacy statement, please contact us using the contact information below.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the Shopify website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

For Shopify’s cookie policy, as well as a list of cookies used, please visit: https://www.shopify.com/legal/cookies 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - UPDATES TO THIS PRIVACY POLICY

We may update this privacy statement from time to time to reflect any changes in our data collection practices. We reserve the right to modify this privacy policy at any time, and we encourage you to review it regularly. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at terranovaorganiccoffee@gmail.com or by mail at

Terra Nova Coffee
[Re: Privacy Compliance Officer]
48 Emerald Street
Keene, New Hampshire US 03431

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